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Malta Gaming Authority launched new licensee relationship management system

The new system will transform the way MGA interacts with its current and prospective licensees through the simplification and digitalisation of its online and land-based processes, the MGA said during a press conference.

The Malta Gaming Authority (MGA) recently launched a New Licensee Relationship Management System accessible through a secure and dedicated web portal. This system, which is the result of a collaboration between the MGA and Microsoft, will empower the gaming operators to electronically track the status of their applications and meet regulatory requirements more efficiently. This digitisation process will enhance a two-way communication between the Authority and its customers.

 

“The Malta Gaming Authority is taking another step towards achieving efficiency and innovation in the way it conducts its function as a regulator by applying information technology in regulatory processes,” the MGA’s Executive Chairman, Joseph Cuschieri, stated during a press briefing. He added that “this project further aids the Authority in providing a top end service to its licensees and practitioners alike. Our main objective remains that of exceeding the expectations of all our stakeholders at large. This portal goes a long way in achieving that”.

 

Parliamentary Secretary Silvio Schembri said that the Malta Gaming Authority is being proactive by always improving the services provided to companies operating in the gaming industry. “Today, the MGA is launching a new system by which it will be facilitating the communication with clients applying for a gaming licence on our shores. This system will function via an online portal improving the efficiency of the Authority’s regulatory process. This project forms part of the government’s vision for the improvement of our gaming jurisdiction. With similar initiatives, the Authority is excelling in the service given to those wishing to invest in our country, whereby said service always exceeds the expectations of the vast majority of operators.”

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